Amazing customer support is the standard pillar for all FG Receivables Manager packages. If you have a random question, just shoot your Account Manager an email, or open up your live-chat window inside the application. If you are more the “phone” type, simply call your customer-support line and get the answer you are looking for.
If you are a night owl and we are not available, browse through our Online Help Center that’s open 24/7 and is full of helpful resources. If you still need one of us, just submit your question to [email protected] and your ticket will be in front of us first thing in the morning.
As part of your FG Receivables Manager membership, you will have access to:
A Dedicated Account Manager: To get you started, we introduce you to your dedicated Account Manager, who will be there to help you through every step of the way during your on-boarding and set-up process.
AR Training Instructors: For continuous AR training for your team, our training instructors will be available to schedule learning sessions on a periodic basis. Funding Gates’s AR training programs are rated as one of the most comprehensive and highest-quality programs in the sector. For more information, see our AR Training.
A Dedicated Financing Advisor: If you ever need AR funding, your Financing Advisor will work with you to evaluate your AR and find the best financing options for your business at the lowest rates. For more information, check out our AR Financing capabilities.
A network of FG-certified AR Specialists: If you don’t have someone in-house to manage your AR, you will get access to FG’s network of AR Specialists, who are experts at all aspects of AR management. They will be available to you on an as-needed basis to help you set up a best-in-class AR workflow for your company and manage your day-to-day AR to help reduce your DSO and increase your cash flow. For more information, check out our AR staffing programs.